Our Cancellation Policy
We understand that sometimes circumstances change, and you may need to cancel an order. To ensure clarity and efficiency, please review our cancellation policy below:
1. Cancellation Before Delivery Initiation:
a. Customers can request an order cancellation only before the product is dispatched for delivery.
b. Once delivery has been initiated, cancellations will no longer be possible.
2. How to Request a Cancellation:
a. Most Efficient Method – Phone call: We highly recommend requesting cancellations via telephone, as this allows us to take immediate action before the product is out for delivery.
b. Quick Alternative – WhatsApp Message: If calling is not possible, you may send a WhatsApp message to request a cancellation. While this method is faster than email, response times may still vary.
c. Last Resort – Email: Cancellation requests can also be submitted via email. However, please note that email communication may take longer to be noticed, and we cannot guarantee a successful cancellation through this method.
If you need to cancel an order, we encourage you to act promptly to ensure a smooth process. For further assistance, please contact our customer support team.
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