Our Return Policy
Return & Refund Policy
We strive to ensure customer satisfaction and provide a seamless return and refund process. Please review the following guidelines before requesting a refund or return:
1. Refund Eligibility
Customers may request a refund if they receive a product that is damaged, defective, or unsatisfactory. To initiate a refund request:
a. The request must be submitted via phone call, WhatsApp message, or email, stating a clear reason for the refund.
b. If the reason is verified as genuine, the refund will be processed within 7 days of purchase for damaged or defective products.
2. Return Policy – Non-Returnable Conditions
Returns will not be accepted under the following circumstances:
a. Original Packaging Not Intact – The product must be returned in its original, unopened packaging.
b. Product Has Been Used – Used or partially consumed items are not eligible for return.
c. Quantity Discrepancy – The returned product must match the quantity delivered. Any inconsistency may result in the rejection of the return request.
d. Non-Returnable/Non-Refundable Items – Some products are explicitly marked as non-returnable or non-refundable, and these cannot be returned under any circumstances.
If you believe your product qualifies for a refund, please ensure it meets the conditions outlined above before submitting a request. For further assistance, feel free to contact our support team.
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